Hermes // Agentic AI
An AI workforce that never stands down.
Hermes deploys autonomous AI agents inside your Microsoft 365 tenant — researching prospects, answering customers, running your back office and keeping your CRM honest. Around the clock, fully audited.
What Hermes does
Work that happens while you sleep
Every Hermes agent is briefed on a mission — a workflow it owns end to end. It gathers what it needs, does the work, files the evidence and hands off to a human the moment judgement is required.
- Owns whole workflows, not just tasksFrom “research this prospect” through to “meeting booked and CRM updated”.
- Knows when to hand offAnything needing human judgement is escalated with full context — never guessed at.
- Leaves an evidence trailEvery action logged and reviewable. Built for firms that answer to regulators.
Missions
What we deploy agents to do
Six proven missions — deployed individually or as a coordinated team.
AI sales outreach
Prospect research, personalised first-touch and follow-ups, meetings booked straight into calendars.
Customer service
Instant, accurate replies across email and chat, with clean hand-off to your team when it matters.
Back-office operations
Invoice matching, data entry, document filing and reconciliations — done overnight, evidenced by morning.
Reporting
Weekly management packs, pipeline summaries and KPI reports generated and circulated on schedule.
CRM hygiene
Duplicates merged, stale records chased, next actions kept current — a CRM your team can finally trust.
Email triage
Shared inboxes sorted, categorised and answered or escalated before your team sits down.
How it works
From first briefing to full deployment
Map the missions
We sit with your team, find the workflows eating their week, and pick the missions with the fastest payback.
Agents in your tenant
Hermes deploys inside your Microsoft 365 environment. Your data never leaves your control — no third-party silos.
Guardrails and audit
Least-privilege access, human-in-the-loop approvals where you want them, and a full log of every action taken.
Add missions as ROI lands
Start with one agent, prove the saving, then expand. Most clients add a second mission within the first quarter.
Persistent memory
An AI that remembers — so knowledge compounds
Hermes is a persistent-memory system. Every client interaction, preference, process and correction an agent learns is retained — permanently. It doesn’t start from zero each morning; it starts from everything it has ever learned about your business.
For an SMB this solves a problem money usually can’t: institutional memory. When a person leaves, their knowledge walks out the door. When a Hermes agent has been on a mission for a year, that year of learning stays — and every new agent you deploy inherits it.
- Institutional memory that staysProcesses, exceptions and client quirks retained through any staff change.
- Full context on every clientHistory, preferences and open threads recalled instantly on every interaction.
- Improves every weekCorrections stick. The agent you have in month six is measurably better than day one.
- Runs locally or in AzureDeploy on your own hardware for full data sovereignty, or in your Azure tenancy for scale — your call.
The SMB maths
Headcount output. Not headcount cost.
For a small business, every hire is a big bet — salary, National Insurance, pension, recruitment fees, ramp-up time, and the risk they leave. Hermes takes the roles below off the table for a fraction of the cost.
Illustrative, standard UK salary rates · no recruitment fees · no churn · no retraining · 24/7 coverage ≈ four shifts of one
Security & governance
Autonomy without anarchy
We came from environments where every action is accountable. Hermes is built the same way — which is why regulated firms trust it.
- Runs locally or in your Azure tenancyYour choice of deployment — on your own hardware or in your Azure environment. Your data stays under your identity, your policies, your control.
- Least-privilege by defaultAgents get only the access their mission requires — nothing more.
- Human-in-the-loop approvalsYou decide which actions need sign-off before they happen.
- Full audit trailEvery action logged and exportable — evidence for FCA, SRA and ICO obligations.
See Hermes on your own workflows
Book a free AI discovery call. We’ll map your highest-value missions and show you what an agent could take off your team’s plate — no obligation.